办事理念

SERVICE MOTTO


我们的办事理念:客户利益第一。办事创造价值。

有大都会娱乐为友 无后顾之忧。

通过全体员工在差别岗亭上积极配合与协作,使我们每一位客户自始至终地享受满意周全的“售前、售中、售后”办事。

大都会娱乐集团非常注重员工的技能培训,特别是一线员工的办事技能培训,集团培训中心组织种种形式的培训班,每年有凌驾一千人次大都会娱乐集团员工加入培训。经过多年的不懈努力,大都会娱乐集团拥有了一支经过专业技能培训及长期实践积累的高素质办事步队,包管了“大都会娱乐办事”的高品质。

>售前办事不但仅是发资料和报价,更重要的是为客户做好照料。销售人员要把更多的产物信息准确无误地递给客户、把其他客户的经验和教训与客户分享,资助客户凭据实际需要选购到性价比满意的产物;并且,大都会娱乐集团还不定期地免费为客户和分销商举办新产物宣布会,通报行业动态和新产物情况等。

>售中办事包罗交机、试机、使用培训和购买过程中的演示讲解,确保客户买到放心的产物并正确使用。销售人员将重点向客户讲解和演示产物使用操纵要领、注意事项及调养知识等,使客户面对产物不陌生,在将来的使用过程中又不掉以轻心,降低客户的使用和维修本钱。

>售后办事就是技术指导、维修、零配件供给、技术培训和为客户提供培训,要害是拥有一支训练有素快速反响的专业化售后办事步队。大都会娱乐集团办事人员不但经过正规、全面的技能培训,并且在长期的实践中练就了高超的技艺。大都会娱乐集团办事人员对每一位客户、每一台机器都有明确的登记和跟进,做到永久为客户卖力,为客户所购机器卖力。大都会娱乐集团长期保持富裕的零配件供给,提高产物使用效率和寿命,可以使客户无后顾之忧。


Our Service Motto is: Maximize Customers interest as the first choice. Service Generates Value.

Be Friends with Greenman, Be Free of Worries.

Through full scale coordination and cooperation of all staff at various post, every single Greenman customer enjoys to their fullest extent satisfactory service in three phases of pre,mid and after sales.

Greenman attaches paramount importance to skills training of all staff, especially those at front line of sales and service. The training center of the company organizes a wide variety of training sessions, more than a thousand per capita counts of trainings are provided to Greenman staff trainees each year. Years of skill building and long time of field practices enrich Greenman with a team of top quality service crew, the foundation of high quality “Greenman Service”

> Pre-Sales Service is far beyond product presentation through brochures and quotations. Its more important role is to become customer’s consultants. Product info will need to flow to the customers with precision and accuracy, knowledge and lessons of previous customers will need to be dispensed for all customers, and customer’s specific needs will have to be pinpointed to get the right performance price effective products. Greenman Group at different time intervals holds product briefings for customers and dealers on industry updates and new products release.

> Mid-sales Service regulates our practices in the process of delivery, test run, operation safety and demo, to make sure that customers do get the right products and operation steps. All sales staff are required to demonstrate key points of operation, maintenance tips, and safety cautions to customers for ease of use, cautions of use, and reduced cost of operation and maintenance.

> After-sales Service refers to general technological instructions, repairs, supply of service parts, technical training and operation check for customers, which requires a professional team of highly trained, responsive and effective service crews. Greenman Group is proud to have fully trained, professional and all capable service staff that master highly skillful repair knowledge through long time practices. Greenman Group established records and follow up procedures on every customer, every unit sold to customers which allow service provided to each unit for its life cycle. Greenman Group invested immensely in keeping long time sufficient parts supply to ensure enhanced productivity and life span of equipment in use, which frees customers of any after sales worries.



办事步伐

SERVICE PRACTICES


大都会娱乐集团通过客户培训、交流会、客户回访、冬季免费调养等方法践行“主动办事”理念。

设备使用培训,让客户正确使用设备,了解设备的事情原理,使客户短时间内熟悉产物及性能。

设备调养培训,良好的调养是设备正常事情的基础,定期对客户进行设备调养培训,不绝提升客户日常调养技能,延长设备的使用寿命。

客户定制培训,听取客户反馈,有针对性的组织客户交流会和满足客户特定需要的培训。

我们把想客户所想,急客户所急,满足客户需求,解决客户困难作为我们最重要的事情。让客户买得放心,用得舒心,办事省心。

Greenman Group practices “Active Service” through Customer Training, Exchange Conference, Customer Visits, Free Winter Storage Check Ups.

Equipment Operation Training is provided to familiarize customers with the units, allow them to understand units working principles, enable customers to have quick hands-on feel on products and performance.

Equipment Maintenance Training builds sound base for customers to correctly operate and use the units through regular onsite training. This is an ongoing process to sustain customer maintenance skills and extend units operating life in the field.

Customized Training provides trainings tailored to specific customer feedbacks.

At Greenman, we view customer needs, customer difficulties, and customer concerns as our own, so addressing such needs, difficulties and concerns is our most important job. Greenman service put customers at ease when it comes to purchase, use and service



办事网络

SERVICE GRID


大都会娱乐集团始终坚持“办事创造价值”“有大都会娱乐为友,无后顾之忧”的办事理念,承袭“客户利益第一”的原则,以客户为中心,以满足客户需求为目的。建立完善的门店治理范例、高效的办事网络,向客户提供专业化、标准化的办事,促进与客户双赢发展,构建优质办事品牌。经过二十来年的生长,目前在北京、上海、广州等70多座大中都市建立了一百余家子公司和门店,有800多名营销办事人员,200多辆售后办事用车,满足了客户就近办事的需求,解决了跨区域办事调养的难题,极大地提高了大都会娱乐集团的售后办事水平。客户可在全国任一大都会娱乐集团门店享受到专业、热情、优质的售后办事,实现了办事全笼罩。

Greenman Group adheres to service motto in “Building Value for Customer”, “Be Friends with Greenman, Be Free of Worries”, and centers Greenman service around Customers on the principle of “Customer Interest Prevails” to match and meet what customers demand. Competent Sales Front Store Rules, High Efficient Service Responding Network, plus Professional and Standardized service care, and all enhancing win-win development with customers, help achieve superior service brand name in the industry.

Over two decades expansion allows Greenman to open and run more than one hundred subsidiaries and outlets in over seventy large and medium sized cities including Beijing, Shanghai and Guangzhou. With service points in close vicinity with customers, commercial and professional contractors are facilitated to roam the country with their fleet of equipment. At customer’s preference, uniform and seamless after service are provided professionally, with same enthusiasm and quality standards throughout any Greenman outlets across China.




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